Return and Refund
1. How can I cancel my order, before and after payment?
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact us as soon as possible. If the package has already been dispatched, then we are not able to cancel or change the order. If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact us and we will process the updated order; there is usually no additional fee for this service. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact firstname.lastname@example.org, please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
2. Under which circumstances would an item be able to be exchanged or returned?
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 7 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
3. Where do I return the item?
After contact us, we will try our best to help you. Our customer service email address is email@example.com.
We will offer a refund of items you have returned after we receive your returned package. The refund will be issued to the original credit card or paypal account you used to purchase the item(s).
Note：The original shipping fee and insurance are non-refundable.